Our aim is to provide an excellent Repair Service for your caravan. Our service is designed to be convenient, quick and excellent value.

To complete the repair work within the agreed service times – if we exceed our service times we will credit your account with £50*
To provide a free estimate – we will normally do this within 24 hours so you can quickly decide to proceed.
To obtain your approval to proceed.
Keep you informed of progress on any repair.
To do a great job – we guarantee our repair work for a period of 12 months.
To provide a convenient payment method – we will transfer charges directly to your Owner account.
To let you know when the work is complete.
To take your feedback seriously – we will leave a questionnaire for you when we know you are on the Park.

OUR SERVICE TIMES

24 HOUR REPAIR

Health and safety issues
No electric
No water
No gas (When reported before 5.00pm)

1 WEEK REPAIR

Caravan levelling
Repairs requiring parts available from stock
Minor repairs

3 WEEK REPAIR

Major repairs where parts are in stock.
Repairs – where parts are not available from stock
Ramtech alarm repairs
Ground work requests
Balcony/disabled ramp requests
Contractor work requests

13 WEEK REPAIR

Manufacturer parts
Manufacturer service calls
Exterior panel replacements

Your dedicated service team includes

Catherine McCrystal who has been at Rockley for five years now and is committed to ensuring that all owners experience the best possible service with us. She is on hand to help with any owner related question or query - from events to reporting a job, I am on hand to talk through your concerns over coffee or you can email me if you are too busy off enjoying the many facilities on offer.

Gill Caine – Gill, who is in her second year with us: runs our busy reception, taking repair requests, helping new owners settle in, booking you in for events and ensuring you always have someone on hand just when you need us. Trish Hurle is new to Rockley this season and some of you may already know her for her warm greetings and helpful manner. Trish works alongside Gill to ensure that all of your questions or queries are dealt with, with the urgency which you deserve.

Gemma Nye – Gemma is also in her second season at Rockley and she dedicates her time to ordering parts required, processing insurance claims and chasing manufacturers / contractors and engineers to ensure that your repairs and service requests are completed without any necessary delay. She is also ensuring that you are informed of the progress of your request.